Contact Us
 

CONTACT US

For questions about orders, please include your order number and the name and ZIP code of the billing address.

BY EMAIL

[email protected]

 

BY TELEPHONE

10am–5pm CT, seven days a week at: 504 372 5450

 

BY TWITTER

Have a question? Tweet us from10am to 5pm CT, seven days a week

 

 

BY FAX

504 372 5441 for order forms or questions

 

BY WRITING TO US AT:

 Farrah Boutique Customer Relations
    3113  Magazine St. 

   New Orleans,LA 70115

1 FAQs
1.1 What if I need to contact customer care of if I need style or fit advice?

Please feel free to contact Customer Care by email [email protected] or by phone 504.372.5450 (Monday-Friday 10am to 5pm EST).

 

1.2 What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay and Farrah Boutique gift cards.

 
1.3 What is a CVN number and where is it located?

The CVN for Mastercard, Visa and Discover is located on the back of the card and is a 3 digit code. The CVN for American Express is located on the front of the card and is a 4 digit code.

1.4 When will my credit card be charged?

You will see a pending charge on your credit card statement until the item has shipped, at which point the charge will be complete.

 

1.5 How much is shipping in the United States?
1.6 Does someone have to be at my house/apartment to sign for my order?

Orders over $500 need to be signed for.

1.7 How many days does delivery usually take?

US orders are processed and delivered Monday through Friday, excluding holidays. Please allow 48 hours for processing time. Orders placed before 12:00 noon CT will be processed the same day and orders placed after 12:00 noon CT will be processed the following business day. Unfortunately, we cannot be responsible for unanticipated delays.

1.8 Can I ship to a P.O. Box?

No, we do not currently ship to P.O. Boxes.

1.9 What is the cut off time for overnight delivery?

You have to submit your order by 12 noon CT (Mon-Fri) for us to ship for 2Day and overnight delivery.  Orders placed after 12 noon CT will ship the next business day. Please note we do not offer Saturday/Sunday delivery.

 

1.10 What if I purchased an item on sale?

Sale items may be returned but Final Sale cannot be returned or exchanged. .

1.11 Can Final Sale items be returned?

When an item is marked as Final Sale it cannot be returned or exchanged.

1.12 How do I exchange an item?

You can exchange your unworn items by visiting: http://www.farrahboutique.net. Once we have received your request you will receive an email confirming your request that will also include a return label. A $7 fee will be deducted from your total refunded amount. If you would like to exchange your online order in store.you may do so and In store exchange are free!

1.13 When will my return/exchange be processed?

Return/exchange are processed within 7-10 business days of package receipt.

1.14 Can I exchange in an FB store something that I bought online?

Yes, you can exchange an online purchase in Farrah Boutique. Plus, these returns are free!

 
1.15 Do you accept returns/exchanges?

If you wish to exchange your purchase you can within 21 days of delivery date,We will not accept merchandise that has been worn, altered, or washed. All tags must be attached. Farrah Boutique reserves the right to deny a exchange if the merchandise does not meet return policy requirements. Final Sale items can not be exchanged or store credit.  please place a new order on farrahboutique.net and return your original item using the above return . If you wish to exchange by phone, please call 504.372.5450 and we will be happy to place another order for you!

In store purchases are ONLY exchange or store credit...
1.16 How will I know if FB has received my return?

You will receive an email when the items you received have been received and processed in boutique.

1.17 Can I exchange items if the tag is no longer attached to the item?

We will not accept exchange of any items that have the tags removed or have been visibly worn.

1.18 How can I check on the status of an order that I placed?

To check your order status log into my account. Under order history, select your current order number. From here, you can view order details, see your order status, and track your order.  To check your order status without an account, select Order Status at the bottom of the page and enter your order number and the e-mail on the order.

1.19 Will I be charged sales tax?

If you are shipping to California, Colorado, Connecticut, District of Columbia, Georgia, Illinois, New York, or Texas you will be charged sales tax. Tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax. We do not collect sales or use taxes in all states. Your purchase is not exempt merely because it is made over the internet. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

1.20 Can I order by phone?

Yes, please call the Boutique at 504.372.5450 and we can place an order for you.

1.21 Are all FB items available on the website?

Not all items are shown on farrahboutique.net. Please call the boutique or visit Farrah Boutique if you would like to find a particular item.

 
1.22 If an item is out of stock is there a way I can be notified when it becomes available?

You can call the boutique to find out if more of a particular item is on order.

1.23 How can I track my order?

To check your order status please log into my account. Under order history, select your current order number. From here, you can view order details, see your order status and track your order. To check your order status without an account, select order status at the bottom of the page and enter your order number and the e-mail on the order.

1.24 Where do I enter a promo code?

Please enter your promotional code in the space provided on the Shopping Bag page and hit the “Apply” button. The value of the promotion will be applied to your order as a discount and will not appear on a line item basis.

 
1.25 What is an account and why should I register?

An Farrah Boutique account will allow you to save your shipping and billing information for faster checkout. You can create and share your Most Wanted List.  You can track orders and view your order history.

 
1.26 Can I place an order without registering?

Yes, you may checkout as a guest.

 
1.27 How do I change my email address for login?

Please sign into your account and you can edit your contact information under Account Information.

 
1.28 What if I can’t remember my password?

You can request a new password by going to the "Forgot Password."

 
1.29 What is ‘most wanted’?

When you set up an Farrah Boutique account you can create a Most Wanted List to store and share items that you are interested in and not yet ready to purchase. You can also share your list by email with friends and family.

 

 

1.30 Can I include a gift message/have my item gift wrapped?

No, we do not offer gift messages or gift wrap at this time.

1.31 Can I pay with a gift card online?

Yes, we accept gift cards online.

1.32 Can I buy a gift card online?

Yes! We now offer to email the recipient directly on the date you’d like it delivered.

1.33 How can I sign up to get FB’s email newsletters?

In the bottom left hand corner of the website please click on “Subscribe” and fill out your email address

1.34 How do I unsubscribe from emails?

You can unsubscribe from Farrah Boutique emails by clicking on “Unsubscribe” in the bottom of one of our emails.

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