Contact Us

Contact us at any time!

 

For questions about orders, please include your order number, your name, and your ZIP code of the billing address.

 

VIA EMAIL

[email protected]

 

VIA TELEPHONE

11am–4pm CT, Monday-Saturday at: (504)372-5450

 

VIA SOCIAL MEDIA

Have a question? Tweet us any time, seven days a week! @farrahboutiquenola

Interested in our looks? Follow us on Instagram at @farrahboutiquenola

Want to follow our events? Like us on Facebook  @farrahboutique

 

VIA FAX

(504)372-5441 for order forms or questions

 

VIA LETTERS TO US

Farrah Boutique

3113  Magazine St.

New Orleans,LA 70115

1 FAQs
1.1 What is an account and why should I register?

A Farrah Boutique Fashionista Babe account will allow you to save your shipping and billing information for faster checkout.You can track orders and view your order history. You can create and share your Most Wanted List. (Perfect for the holidays

1.2 What if I need to contact customer care if I need style or fit advice?

We love to help any fashionista babe find her perfect style or fit! Please feel free to contact us via email [email protected] or via phone (504)372-5450 any time during the week! A response should be expected within the next 48 business hours.

 

1.3 What payment methods do you accept?

We accept Cash (in store), Visa, MasterCard, American Express, Discover, Apple Pay and Farrah Boutique Gift Cards.

 
1.4 What is a CVN number and where is it located?

The CVN for Mastercard, Visa and Discover is located on the back of the card and is a 3 digit code. The CVN for American Express is located on the front of the card and is a 4 digit code.

1.5 When will my credit card be charged?

You will see a pending charge on your credit card statement until the item has shipped, at which point the charge will be complete.

 

1.6 How much is shipping in the United States?

Shipping ranges on the distance and the weight of the item. Typically the shipping fee ranges from $5-$40

1.7 Does someone have to be at my house/apartment to sign for my order?

Nope! They will safely leave your package in front of the door. However, any orders over $500 need to be signed for!

1.8 How many days does delivery usually take?

U.S. orders are processed and delivered Monday through Friday, excluding holidays. Please allow 48 hours for processing time. Orders placed before 12:00 noon CT will be processed the same day and orders placed after 12:00 noon CT will be processed the following business day. You should receive a tracking number to keep you updated on where your package is exactly located.

Unfortunately, we cannot be responsible for unanticipated delays. If this does occur please contact us, we will do everything in our power to help get your package to you as soon as possible!

1.9 Can I ship to a P.O. Box?

Unfortunately no, we currently do not have the ability to ship to P.O. boxes.

1.10 What is the cut off time for overnight delivery?

You have to submit your order by 12 P.M. (noon) CT (Mon-Fri) for us to ship for 2 day and overnight delivery. Orders placed after 12 P.M. (noon) CT will ship the next business day. Please note we do not offer Saturday/Sunday delivery. Most of the time the latest an item will be delivered is by 5:00 P.M. at night.

 

1.11 Can Final Sale items be returned?

Unfortunately, no, when an item is marked as Final Sale it cannot be returned or exchanged. Most sale items are marked as Final Sale.

If there is anything you would like to discuss please email us at [email protected]!

1.12 What if I purchased an item on sale?

Most sale items purchased in store or online are a final sale. Please be aware of this policy!

1.13 How do I exchange an item?

You can exchange your unworn items by visiting: http://www.farrahboutique.net

Once we have received your request you will receive an email confirming your request that will also include a return label.

You can also exchange an online purchase in store. Any in store exchange is free!

1.14 When will my return/exchange be processed?

Return/exchange are processed within 7-10 business days of package receipt.

1.15 Can I exchange in an Facebook store something that I bought online?

No, you can ONLY exchange an online and in store purchase at Farrah Boutique. Plus, the returns in store are free!

 
1.16 Do you accept returns/exchanges?

If you wish to exchange your purchase you can within 21 days after delivery date. We will not accept merchandise that has been worn, altered, or washed. All tags must be attached. Farrah Boutique reserves the right to deny an exchange if the merchandise does not meet return policy requirements. Final Sale items can not be exchanged, returned, or receive store credit. 

Please place a new order on farrahboutique.net and return your original item using the above return. If you wish to exchange by phone, please call (504)372-5450 and we will be happy to place another order for you!

Online purchases are ONLY exchange or store credit...
1.17 Can I exchange items if the tag is no longer attached to the item?

We will NOT accept exchange/returns of any items that have the tags removed or have been visibly worn.

1.18 How can I check on the status of an order that I placed?

To check your order status, log into My Account. Under my orders, select your current order number.

From here, you can view your order details, check on your order status, and track your order.  

To check your order status without an account, select Order Status at the bottom of the page and enter your order number and the e-mail on the order.

1.19 Will I be charged sales tax?

If you are shipping to California, Colorado, Connecticut, District of Columbia, Georgia, Illinois, New York, or Texas you will be charged sales tax. Tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax. We do not collect sales or use taxes in all states. Your purchase is not exempt merely because it is made over the internet. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

1.20 Can I order by phone?

Yes, please call the Boutique at (504)372-5450 and we can place an order for you! We offer curbside and in store pickup. For curbside pickup payments can be received, via PayPal. For in store pickup, payments can be received via cash or card!

1.21 What is the difference between curbside and in store pick up?

Select curbside pick up and one of our sales associates will walk your order right out to you! However for curbside pick up, we only accepts PayPal or payment through the website as a form of payment. For in store pick up, we accept PayPal, cash, card, or online payments. All you have to do is walk in and let our sales associate know you are there to pick up your order! She will help you complete your transaction and you will be all set to go!

1.22 Are all FB items available on the website?

Unfortunately not all items are shown on farrahboutique.net. We DO however, post all of our items on our Instagram and Facebook! If there is an item you like from our social media, please feel free to call us to place an over the phone order. You can then select curbside or in store pick up for your safety!

1.23 If an item is out of stock is there a way I can be notified when it becomes available?

You can call the boutique to find out if more of a particular item is on order. We can then put you on a call list. Once this item is available again, we will give you a call to notify you it is available again!

1.24 Where do I enter a promo code?

Please enter your promotional code in the space provided on the Shopping Bag Page labeled "Discount Code." Then be sure to hit the “Apply” button. The value of the promotion will be applied to your order as a discount and will not appear on a line item basis.

 
1.25 Can I place an order without registering?

Yes, you may checkout as a guest.

 
1.26 How do I change my email address for login?

Please sign into your account. From there click "my account" at the very bottom in the third column. Once completed, click "account dashboard." Then go to Contact information and click the edit button next to it. Then you can change the email, once you are done click "save."

 

1.27 What if I can’t remember my password?

You can request a new password by going to the "Forgot Password."

 
1.28 What is a "wish list"?

When you set up an Farrah Boutique account you can create a Wish List to store and share items that you are interested in and not yet ready to purchase! This is a feature is perfect for the holidays!

 

1.29 Can I include a gift message/have my item gift wrapped?

No, we do not offer gift messages or gift wrap at this time. We do offer gift wrapping with any in store purchase. However, it is an additional fee for gift wrapping.

1.30 Can I pay with a gift card online?

Yes, we accept gift cards online.

1.31 Can I buy a gift card online?

Yes! We now offer to email the recipient directly on the date you’d like it delivered.

1.32 How can I sign up to get FB’s email newsletters?

In the bottom left hand corner of the website please click on “subscribe” and fill out your email address, name, etc.

1.33 How do I unsubscribe from emails?

You can unsubscribe from Farrah Boutique emails by clicking on “unsubscribe” in the bottom of one of our emails.

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